1. Introduction
TrueCourse Technologies ("TrueCourse," "we," "our," or "us") respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our websites, portals, applications, automation systems, and services.
This policy applies to TrueCourse Technologies websites, client portals, employee portals, business automation systems, scheduling systems, customer management systems, inventory systems, forms and intake systems, payment and invoicing integrations, and Google Workspace integrated systems.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
- Name
- Business name
- Email address
- Phone number
- Mailing address
- Billing information
- User account information
- Support requests
Business Information
- Inventory information
- Scheduling information
- Operational records
- Employee records
- Customer records
- Appointment data
- Form submissions
- Uploaded documents
Technical Information
- IP address
- Browser information
- Device information
- Login activity
- Session data
- Website usage analytics
- Error and audit logs
Payment Information
Payments may be processed through third-party payment providers such as Square, Wave, or other approved payment processors. TrueCourse does not directly store full payment card numbers unless specifically disclosed and secured in compliance with applicable standards.
3. How We Use Information
- Provide and maintain services
- Process appointments and scheduling
- Generate invoices and quotes
- Manage client projects
- Deliver support services
- Authenticate users
- Improve platform functionality
- Monitor system health and security
- Process forms and submissions
- Automate workflows
- Maintain operational records
- Communicate with users and clients
- Comply with legal obligations
4. Google Workspace and Google API Services
TrueCourse Technologies may use Google services and APIs internally to provide automation, data processing, scheduling, communications, storage, and operational functionality.
These services may include Google Sheets, Google Drive, Google Calendar, Google Forms, Google Docs, Google Chat, Google Workspace Admin services, Google Business Profile services, Google Voice integrations, and related Google Workspace services.
Internal Infrastructure Usage
In many cases, Google services are used as internal infrastructure components supporting TrueCourse systems and client systems. End users typically do not directly authorize Google account access.
- Users authenticate to TrueCourse systems.
- TrueCourse backend systems interact with Google APIs.
- Google services may be used for data storage, automation, scheduling, communications, and reporting.
Google API Data Usage
TrueCourse only requests the minimum permissions and API scopes necessary for system functionality. We do not sell Google user data. We do not use Google Workspace API data for advertising purposes.
We do not transfer Google Workspace data to third parties except as necessary to provide requested services, as required by law, or with client authorization.
5. Third-Party Services
TrueCourse may integrate with third-party platforms including Google Workspace, Square, Wave, Hostinger, Cloudflare, WordPress, AppSheet, and other authorized business systems. These third-party services maintain their own privacy policies and security practices.
6. Data Storage and Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information.
- Role-based access control
- Encrypted connections (HTTPS/TLS)
- Access logging
- Authentication systems
- Restricted API permissions
- Limited credential access
- Secure cloud storage
- Backup procedures
- Audit monitoring
However, no system can guarantee absolute security.
7. User Accounts and Authentication
Users may authenticate through TrueCourse account systems, client-managed authentication systems, approved single sign-on providers, or Google Workspace authentication where applicable. Authentication credentials must be kept confidential by the user.
8. Cookies and Analytics
Our systems may use cookies and similar technologies for session management, authentication, preferences, analytics, performance monitoring, and security functionality. Users may disable cookies in browser settings, though portions of the platform may not function correctly.
9. Data Retention
We retain information only as long as necessary to provide services, maintain operational records, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on client agreements, legal requirements, business operational needs, and backup and disaster recovery procedures.
10. User Rights
Depending on applicable law, users may have rights to request access to their data, request correction of inaccurate information, request deletion of information, request export of information, withdraw consent where applicable, and revoke connected services. Requests may be submitted using the contact information below.
11. Children's Privacy
TrueCourse services are not intended for children under 13 years of age. We do not knowingly collect information from children under 13.
12. International Data Transfers
Information may be stored or processed in the United States or other locations where our providers operate. By using our services, you consent to these transfers where legally permitted.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date. Continued use of services after updates constitutes acceptance of the revised policy.
14. Contact Information
TrueCourse Technologies
Website: https://truecourse.tech
Email: support@truecourse.tech
For privacy-related requests, data access requests, or deletion requests, contact: privacy@truecourse.tech
